luky88 Privacy Policy

1. Introduction

This Privacy Policy is issued by luky88 ("we", "our platform") and applies to all users who access or use the services provided on the luky88.run website. This document describes in detail the types of personal information we collect from you, how we use it, the conditions under which it may be shared, and the rights you have over your personal data.

By registering an account, accessing, or continuing to use the luky88 platform, you are deemed to have read, understood and agreed to all terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform immediately.

luky88 is committed to protecting your privacy in line with internationally recognised data management practices. We regard your trust as the most valuable asset in our relationship with you as a platform member.

2. Information Collected

luky88 collects various categories of information to enable us to provide services that are safe, efficient and compliant with licensing requirements. The types of information we collect are as follows:

Account Registration Information:

• Full name as per valid identification document
• Identity card number (MyKad) or other relevant identification document
• Date of birth for age verification (21 years and above)
• Active mobile phone number
• Valid email address
• Password in encrypted (hashed) format

Financial and Transaction Information:

• Records of deposits and withdrawals via Touch 'n Go eWallet, DuitNow, Online Banking (FPX), Boost, ShopeePay, USDT, BTC and ETH
• Transaction history and account balance
• Details of payment methods used (e-wallet account numbers, etc.) — stored in encrypted format

Platform Usage Information:

• IP address and estimated location data (country/region)
• Device type, operating system and browser version used
• Game activity and betting logs
• Login history including time and date
• Account preferences and settings data

Communication Information:

• Live chat session records with our customer support team
• Email correspondence between you and the luky88 team
• Feedback and complaints you submit to us

3. Purpose of Data Collection and Processing

All information collected by luky88 is used solely for lawful and specific purposes. We do not process your data beyond the scope stated below:

• Member account management: To create, verify, operate and protect your account on the luky88 platform.
• Identity verification (KYC): To meet international licensing requirements and anti-money laundering obligations, we carry out a member identity verification process.
• Financial transaction processing: To process deposits and withdrawals accurately and securely through the various supported payment methods.
• Customer support: To handle enquiries, complaints and requests for assistance from you via live chat or email.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, hacking or misuse of the platform.
• Legal compliance: To fulfil legal and regulatory obligations imposed by the international licensing bodies we comply with.
• Service improvement: To analyse aggregated usage patterns in order to improve platform quality, technical performance and user experience.
• Service communications: To send important notifications regarding your account, transactions, policy updates or relevant promotions.

4. Data Sharing and Disclosure

luky88 respects your privacy and only shares your personal information in limited and lawful circumstances. Parties that may receive access to your data include:

• Payment processors and e-wallets: To facilitate financial transactions, we share the necessary information with payment service providers such as Touch 'n Go eWallet, DuitNow and related platforms. This sharing is subject to strict confidentiality agreements.
• Technical service providers: Companies that assist us in running platform technical operations, including server hosting, performance analytics and IT support — all bound by data protection contracts.
• Licensing bodies and authorities: When lawfully required by the international licensing bodies under which we operate, or when ordered by a court or relevant authority.
• Game partners: Game providers such as PG Soft, Pragmatic Play and JILI may receive game statistical data that cannot directly identify individuals, solely for technical purposes.

In all of the above circumstances, luky88 ensures that data recipients are bound by confidentiality agreements equivalent to or stricter than this Privacy Policy. We will not sell, rent or trade your personal information to any party for their own commercial benefit.

5. Data Security and Technical Protection

luky88 continually invests in security infrastructure to ensure your personal data is always protected from cyber threats, unauthorised access and data breaches. The technical and organisational measures we implement include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and luky88 servers is encrypted using industry-standard security protocols.
• Encrypted password storage: Your password is never stored in plain text — it is always in a cryptographic hash format that cannot be reversed.
• Layered access controls: Only luky88 staff who require access to specific data categories are permitted to do so, using the principle of minimum access rights.
• Suspicious activity monitoring: Our systems continuously monitor login and transaction patterns to detect and block suspicious activity.
• Two-factor authentication (2FA): We encourage users to enable two-factor authentication for an additional layer of security on their accounts.
• Regular security audits: The luky88 platform undergoes periodic technical security assessments by independent parties to identify and address system vulnerabilities.

While we take all reasonable steps to protect your data, no digital security system can guarantee absolute protection. You are also responsible for keeping your password and account login details confidential.

6. Cookies and Tracking Technologies

The luky88 website uses cookies and similar tracking technologies to provide a better user experience and ensure the platform functions smoothly. The types of cookies we use are:

• Essential session cookies: Required to allow you to log in, navigate the website and use the platform's basic functions. These cookies cannot be disabled without affecting core functionality.
• Preference cookies: Store your language settings, display theme and other personal preferences so you do not need to reset them each time.
• Performance and analytics cookies: Collect anonymous usage statistics (number of visitors, most frequently visited pages, etc.) to help us improve platform performance.
• Security cookies: Help our systems detect unusual login activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Most modern browsers allow you to view, manage or delete stored cookies. Please note that disabling certain cookies may affect the functionality or appearance of some parts of the luky88 platform.

7. User Rights Regarding Personal Data

As a luky88 platform member, you have certain rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: If any of your information is inaccurate or out of date, you may request a correction through your account settings or via our support team.
• Right of erasure: You may request the deletion of your personal data, subject to record retention obligations required by applicable licensing and laws.
• Right to object to processing: In certain circumstances, you have the right to object to the processing of your personal data, particularly for direct marketing purposes.
• Right to data portability: You may request your data in a structured, machine-readable format for transfer to another service provider where applicable.
• Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the luky88 customer support team via 24/7 live chat or submit a request by email to [email protected]. We will process your request within a reasonable time in accordance with relevant licensing requirements.

8. Child Protection and Age Restrictions

The luky88 platform is restricted to individuals aged 21 and above only. We do not knowingly collect, process or store personal information from any individual under the age of 21.

During the account registration process, we require verification of date of birth and a valid identity document (MyKad or equivalent) to ensure this minimum age requirement is met. The Know Your Customer (KYC) process we conduct also helps verify the identity and age of each member.

If luky88 finds or is notified that personal data of an underage individual has been collected, we will take immediate steps to delete that data and close the relevant account without further notice. Parents or guardians who find that their child has registered an account on our platform are asked to contact us immediately at [email protected].

9. Privacy Policy Amendments

luky88 reserves the right to amend, update or modify this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or developments in applicable privacy laws.

When material amendments to this policy occur, we will take the following steps:

• Update the "Last Updated" date shown at the top of this document
• Display a clear notification notice on the platform's main page for a reasonable period
• Send email notifications to registered members if the changes materially affect their rights

Continued use of the luky88 platform after the effective date of such amendments will be considered your acceptance of the updated terms. We encourage you to review this page periodically.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the luky88 team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English — the fastest way to get an immediate response.
• Email: [email protected] — suitable for written enquiries that require a record for reference.

The luky88 Data Protection Team will make every effort to address all privacy-related enquiries in a timely manner. For more formal complaints regarding personal data processing, you may also contact our office via the email above, clearly stating that your request relates to data privacy for priority handling.